Need to Know

FREQUENTLY ASKED QUESTIONS

The answers to your queries

Have questions? Read some of the most frequently asked below, or reach out to us.

General

Is the hotel entirely non-smoking?

All our guest rooms are non-smoking

Do you offer room service? What are the hours?

Yes, we offer room service 24 hours a day, seven days a week

Do you have accessible rooms?

Yes, we do! Please visit our Accommodation page for more information.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

If you made a reservation using a third-party website please contact them direct to make modifications to your reservation.

Is my ID/passport required at check in?

A valid government-issued photo ID is required at the time of check in. For all Non-Australian guests we are required to see a valid passport.

Will your rooms allow rollaway beds/baby cots/cribs? Is there a charge?

Yes, we rollaway beds that are available for $100 per night and baby cribs that are available complimentary. Please contact us either via email on [email protected] or by calling 02 8027 8000, to ensure we have a rollaway bed or baby crib in your room

Do you have connecting rooms?

Yes, The Kimpton Margot has 22 interconnecting rooms, which are ideal for families and friends travelling together.

How do I get to the hotel?

Please see our Maps and Directions page to learn more about how to get to our hotel.

What is the process to cancel my reservation directly with the hotel?

Please cancel more than 24 hours prior to your stay to avoid a one-night penalty. Cancellation of this reservation is subject to the hotel’s cancellation policy. Please note that for group reservations the policy is subject to each group’s accommodation contract.

How do I organise a birthday cake?

You can order special items including cakes and champagne for birthdays or anniversaries. Please reserve your cake prior to your stay via our reservations team.

What time is check-in and check-out?

Check-in is from 15:00 and check-out is 11:00. However, it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.

Can I book a late check-out?

Late check out can be requested/booked with Reception on arrival.

Can I book an early check-in?

It is possible to confirm an early check-in (subject to availability) by paying an additional fee. Early check-in may be provided if on the same day the room is ready earlier than 15:00, but is also subject to availability.

Can you store my luggage before check-in or after check-out?

Yes, of course.

Do you have free WiFi?

All guests can access complimentary high-speed WiFi during their stay.

Do I need to make a restaurant reservation in advance?

We recommend that you make a reservation at our restaurants in advance, as seats are limited.

Will I earn IHG® Rewards points?

Please present your IHG ® Rewards card if you wish to earn Gourmet Points.

Do you offer valet parking?

No, unfortunately we do not offer valet parking.

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